Crystal McKee Yilmaz

About Crystal McKee Yilmaz

Passionate about building strong client relationships and driving meaningful business outcomes, I thrive at the intersection of customer success, strategic partnerships, and collaboration. With a focus on fostering long-term value, I work closely with clients, internal teams, and VAR partners to ensure seamless experiences and impactful results.By aligning customer goals with tailored solutions, I help organizations maximize their investments, optimize user experiences, and achieve sustainable success. My approach is rooted in proactive communication, data-driven insights, and a commitment to continuous improvement.Collaboration is key—whether it\'s working with VAR partners to extend value, engaging cross-functional teams to drive innovation, or championing the voice of the customer to shape better solutions. Together, we turn challenges into opportunities and partnerships into long-term success stories.Let’s connect and explore how we can create exceptional customer experiences and drive business growth!

Experience

1. Sr Customer Success Manager

   Fraxion

   May 2018 — Present · Seattle, WA, US

   Play a pivotal role in the day to day interactions with key client contacts within our existing and VAR (value added reseller) customer base. Responsible for achieving specified renewal rates, expansion and new business revenue targets as well as serve as the customers / VAR’s voice within Fraxion. Work collaboratively within multiple teams to maximize the customers user experience; engage clients from post-sale through renewal, making sure the customer is moving forward toward their own business goals.

Education

• Athabasca University

  Bachelor of Management

  2014 — 2021

• MacEwan University

  Business Administration

Skills

• Business Analysis
• Strategy
• Enterprise Software
• Sales Management
• Solution Selling
• Sales Process
• Professional Services
• Customer Service
• Financials
• Requirements Analysis
• Cloud Computing
• Project Management
• Great Plains Software
• Strategic Planning
• Sharepoint
• Microsoft Sql Server
• Account Management
• Change Management
• Business Intelligence
• Navision
• IT Management
• Process Improvement
• Ssrs
• Saas
• Microsoft Dynamics
• Microsoft Office
• Sales
• Pre-Sales
• Business Development
• Business Process
• Software Implementation
• Team Leadership
• Erp
• IT Strategy
• Microsoft Dynamics Gp
• Leadership
• Business Process Improvement
• Software Project Management
• Crm
• Microsoft Crm