Crystal Ladnier
Business Extraordinaire, Administrative Icon, Customer service Prodigy
- Role
- Customer Support Specialist at Uniti Fiber
- Location
- Mobile, AL, US
- LinkedIn followers
- 500 followers
About Crystal Ladnier
Top-performing administrative professional with a versatile skill set including office…
Experience
Customer Support Specialist
Jun 2019 — Present
Manage all inbound and outbound support requests related to the network, provide administrative bridge management and oversight during network events/outages, categorize issues for escalation to appropriate technical teams, documenting and prioritizing all incidents, outages and performance alerts, notify customer and third-party service providers of issues, outages and remediation status, perform basic systems testing and operational tasks, work with internal and external technical and service teams, coordinate issues to resolution within defined SLA, perform handover functions to incoming shift team members.
Skills
- Accounts Receivable
- Cash Management
- Bookkeeping
- Database Administration
- Accounting
- Journal Entries
- Finance
- Auditing
- Banking
- Accounts Payable
- Balance
- General Ledger
- Microsoft Products
- Financial Analysis
- Quickbooks
- Microsoft Excel
- Employee Benefits
- Cash Flow
- Financial Services
- Employee Training
- Management Accounting
- Financial Statements
- Social Media
- Insurance
- Microsoft Office
- Sales
- Customer Support
- Employee Relations
- Expenses
- Financial Accounting
- Process Improvement
- Payroll
- Administration
- Revenue Recognition
- Adobe Creative Suite
- Payments
- Customer Service
- Reporting & Analysis
- Account Reconciliation
- Marketing
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