Crystal January
Customer Experience & Education Leader | GenAI Strategist | Scalable Onboarding & CX Ops | Driving Self-Service, Retention & Revenue Growth | Product Adoption
- Role
- Partner Director at Acquia
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Crystal January
I am a strategic SaaS leader who builds at the intersection of customer experience, digital operations, and scalable education. I don\'t just lead programs, I build cost-efficient systems that remove friction, accelerate adoption, and drive predictable revenue growth.I am often brought in to solve for ambiguity, turning raw customer insights into operationalized strategies. My strength lies in seeing the gaps others miss, aligning cross-functional teams, and executing with a blend of high-level vision and hands-on precision.Core Areas of Impact- Scaling CX Operations: Building hyper-scalable, low-touch onboarding experiences that reduce support volume and increase customer self-sufficiency- Strategic M&A Support: Partnering with senior leadership during due diligence to position education and digital engagement as key growth levers- GenAI Innovation: Pioneering the use of AI to automate education delivery and personalize in-app experiences for better customer outcomes- Transformational Leadership: Leading global teams through change with a focus on empathy, clarity, and rigorous operational standards.I thrive in high-visibility environments where I can challenge the status quo and build for scale.
Experience
Partner Director
Nov 2025 — Present
Education
Texas State University
BA in International Studies, Concentration in International Business
2008 — 2014
Skills
- Webex
- Crm
- Join.me
- Microsoft Powerpoint
- Menu Development
- Jigsaw
- Salesforce.com
- Leadership
- Direct Sales
- Social Media
- Hoovers
- Public Relations
- Winmo
- Time Management
- Google Docs
- Food Service
- Customer Satisfaction
- Management
- Team Building
- Bartending
- Tableau
- Public Speaking
- Customer Relationship Management (Crm)
- Marketing
- Teamwork
- Social Networking
- Microsoft Office
- Sales
- Social Media Marketing
- Netsuite
- Hospitality
- Google Hang Outs
- Restaurant Management
- Restaurants
- Food & Beverage
- Go to Meeting
- Customer Service
- Microsoft Word
- Team Leadership
- Sales Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.