Crystal Harley
Sr. Change Management & Communications Lead | Business Modernization | ERP | Org Design | Engagement & Training | Federal & Corporate Transformation
- Role
- Licensed Realtor at Smart Realty Llc
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Crystal Harley
Experienced Change Management and Communications lead with 20+ years guiding enterprise transformations across federal, healthcare, and corporate sectors. Expert in ERP system implementations (Oracle, Workday, SAP, UKG, PeopleSoft), stakeholder engagement, organizational design, and end-user adoption strategies. Proven track record leading AI-driven technology modernization, particularly in organizations where workforce readiness is critical. Led large-scale system implementations affecting 10K+ users, achieving 95%+ adoption, and improved training participation by 35% through targeted communications and change strategies. Skilled in aligning people, processes, and technology to drive measurable outcomes in IT modernization and workforce enablement.CORE STRENGTHS- Change Strategy & Organizational Readiness/Resistance (Prosci ADKAR, Agile, Kotter, Lewin)- Strategic Communications & Impact Assessments- ERP Integration & System Adoption (i.e, Workday, Oracle, SAP, UKG, PRISM)- Stakeholder Engagement & Executive Alignment- Training Development & End-User Adoption- Federal Compliance, Governance, and IT Modernization
Experience
Licensed Realtor
Feb 2002 — Present · Silver Spring, MD, US
Skills
- Creative Direction
- Social Media Marketing
- Social Networking
- Event Planning
- Communication Training
- Leadership
- Consulting
- Corporate Communications
- Proposal Writing
- Public Speaking
- Business Development
- Management
- Business Intelligence
- Speech Writing
- Email Marketing
- Business Process Improvement
- Executive Management
- Marketing
- Project Management
- Newsletters
- Networking
- Business Analysis
- Public Relations
- Internal Communications
- Vendor Management
- Strategic Planning
- Budgets
- Web Content Management
- Program Management
- Web Design
- Change Management
- Event Management
- Financial Services
- Crm
- Strategy
- Human Resources
- Strategic Communications
- Training
- Sharepoint
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