Crystal G.
Technical Support Specialist @ Gateway Ticketing Systems, Inc. | IT Management Student (WGU)
- Role
- Technical Support Specialist at Gateway Ticketing Systems, Inc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Crystal G.
I’m a Technical Support Specialist with experience in SaaS/ERP solutions, billing workflows, and client support for enterprise systems. In my role, I troubleshoot and resolve complex issues, document solutions, and collaborate with cross-functional teams to improve processes and enhance customer experience.Currently pursuing my Master’s in Information Technology Management at Western Governors University, I’m building strong skills in leadership, IT strategy, and process optimization. My goal is to grow into roles where I can bridge technical expertise with client solutions—helping organizations maximize their technology investments while ensuring seamless customer experiences. Strengths: Customer Support | SaaS/ERP Systems | Billing & Payment Workflows | Process Improvement | Team Collaboration | Documentation & Training
Experience
Technical Support Specialist
Gateway Ticketing Systems, Inc
Mar 2024 — Present · Houston, TX, US
Education
Houston City College
A+ CERTIFICATE , Cybersecurity
Western Governors University
Master's degree, Information Technology Project Management
Colorado Technical University
Bachelor of Applied Science - BASc, Criminal Justice; Concentration in Cyber Crime & Security
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