Crystal Duong-Wakeman

Loan Servicing Specialist @American Heritage Lending, LLC

Brea, CA, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2023 — Present

Loan Servicing Specialist @American Heritage Lending, LLC

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SKILLS

Mortgage LendingCreditFinancial ServicesBankingMutual Funds. Possess Strong Leadership and Successful Team Building Capabilities, Excellen• Collected in Upwards of $75,000 of Delinquent Accounts by Establishing PaymentCustomer ServiceCredit Analysis• Maintained Medicare Bad-Debt Cost Report by Tracking Billings; Monitoring CollMarketingCustomer SatisfactionMortgage Banking• Built Strong Working Alliances Between Legal Department and Company’s Business• Generated 300+ Outbound/Inbound Calls Using as-400 to Delinquent Borrowers WhCredit RiskResidential Mortgages• Work Directly with Team Members to Audit 1200 Per Week Mortgage Loans to BeEstate PlanningAuditingMortgage ServicingFhaCall CentersLoan OriginationAccountingLoansFinance

ABOUT CRYSTAL DUONG-WAKEMAN

Mortgage Professional with extensive experience including Quality Control Assurance, Loan Processing, RESPA,HAMP, FHA, VA, USDA, FHLMC, and FNMA. Rated a top performer with 100% accuracy and exceeding productions goals. Strong analytical and problem solving skills. Excellent interpersonal, written an oral communication skills, flexible and adapts well to change. A logical problem solver, that thrives in high pressure situations with consistency and integrity. Perceived as highly motivated and committed team player with proven success coaching and mentoring associates.

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