Crystal Duong-Wakeman

Mortgage Doc Drawer / Mortgage Funder

Role: Loan Servicing Specialist at American Heritage Lending, LLC
Location: Brea, CA, US
LinkedIn followers: 500 followers

About Crystal Duong-Wakeman

Mortgage Professional with extensive experience including Quality Control Assurance, Loan Processing, RESPA,HAMP, FHA, VA, USDA, FHLMC, and FNMA. Rated a top performer with 100% accuracy and exceeding productions goals. Strong analytical and problem solving skills. Excellent interpersonal, written an oral communication skills, flexible and adapts well to change. A logical problem solver, that thrives in high pressure situations with consistency and integrity. Perceived as highly motivated and committed team player with proven success coaching and mentoring associates.

Experience

Loan Servicing Specialist
American Heritage Lending, LLC
Sep 2023 — Present · US

Skills

Mortgage Lending
Credit
Financial Services
Banking
Mutual Funds
. Possess Strong Leadership and Successful Team Building Capabilities, Excellen
• Collected in Upwards of $75,000 of Delinquent Accounts by Establishing Payment
Customer Service
Credit Analysis
• Maintained Medicare Bad-Debt Cost Report by Tracking Billings; Monitoring Coll
Marketing
Customer Satisfaction
Mortgage Banking
• Built Strong Working Alliances Between Legal Department and Company’s Business
• Generated 300+ Outbound/Inbound Calls Using as-400 to Delinquent Borrowers Wh
Credit Risk
Residential Mortgages
• Work Directly with Team Members to Audit 1200 Per Week Mortgage Loans to Be
Estate Planning
Auditing
Mortgage Servicing
Fha
Call Centers
Loan Origination
Accounting
Loans
Finance

Contact information

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Work email
•••••@ahlend.com
Personal email
•••••@•••••.com
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Current company

American Heritage Lending, LLC

Banking · 171 employees · Founded 2008 · Irvine, California, United States

American Heritage Lending, LLC is a national lender specializing in Non-QM and Residential Transitional Lending, headquartered in Irvine, CA. Established in 2008, American Heritage Lending was founded to be a company set apart from an already impacted market. Licensed across the US, the premise of our company evolved into the pinnacle for our success – creating a caring experience for the families we serve across the nation. We credit a lot of our success to the families and referrals of our repeat clients and continue to build confidence in our commitment to everyone involved in the process. Over the years, our culture and our people have become the assets of American Heritage Lending. We are a team of knowledgeable and organized professionals who utilize our common values and principles to work together with a passion for people. As a company, we have found that the most rewarding part of the process is knowing that we are setting forth a stepping stone for our clients, especially when we can go above and beyond their expectations. We work jointly throughout the process and provide open communication to each other and our clients to create transparency, building relationships that extend beyond funding. American Heritage Lending, LLC | NMLS #93735 www.nmlsconsumeraccess.org | 19800 MacArthur Blvd, Ste 950, Irvine, CA 92612. For investors, licensed real estate, mortgage, and lending professionals only, not for consumer solicitation. Programs, rates, and terms may change without notice and may not be available in all states. This is not an offer of credit or a commitment to lend. Restrictions apply; not all applicants will qualify. Email: i•••@ahlend.com

ahlend.com

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About Crystal Duong-Wakeman

Experience

Loan Servicing Specialist

Skills

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