Crystal Green
Senior Customer Service Representative @ Alight Solutions | Remote Communication, Conflict Resolution
- Role
- Senior Customer Service Representative at Alight Solutions
- Location
- Orangeburg, SC, US
- LinkedIn followers
- 500 followers
About Crystal Green
As a Senior Customer Service Representative at Alight Solutions with over twenty years of…
Experience
Senior Customer Service Representative
May 2021 — Present
Manage inbound calls for up to 30 companies, providing exceptional customer service and resolving inquiries efficiently.• Provide information about pension benefits and assist participants in initiating their pensions.• Handle initial death notification calls with empathy and professionalism.• Warm transfer participants to the appropriate departments.• Make outbound calls regarding ongoing cases, ensuring timely follow-up and resolution.
Education
Devry University
Associates Degree in Accounting
2008 — 2010
Bamberg-Ehrhardt High
Star diaploma
1994 — 1998
Skills
- Advertising
- Budgets
- Creative Writing
- Social Networking
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Blogging
- Customer Service
- Accounting
- Research
- Social Media Outreach
- Wordpress
- System Administration
- Book Reviews
- Blogger
- Time Management
- Social Media
- Microsoft Office
- Access
- Quickbooks
- Teamwork
- Web Content
- Team Building
- Management
- Freelance Writing
- SEO
- Payroll
- Word
- Publishing
- Microsoft Word
- Event Planning
- Outlook
- Administrative Assistants
- Reviews
- Copywriting
- Web Design
- Accounts Payable
- Online Marketing
- Excel
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