Crystal Dausch

About Crystal Dausch

Growth-oriented professional with extensive experience driving sales functions with a keen focus on acquiring new accounts and achieving business expansion. Instrumental in delivering top-notch services to maximize client satisfaction and ensure customer success. Adept at formulating and implementing customer-centric strategies to administer accounts, aimed at generating profits and boosting revenue. Skilled in collaborating with management and industry leaders to support business decision-making. Known for cultivating and maintaining lucrative relationships with key clients and stakeholders to gain mutual advantages. Articulate communicator; equipped with strong interpersonal, time management, and mentorship skills. Passionate and skilled in leadership, focused on helping people become better versions of themselves and seeing their value and worth.

Experience

1. Customer Success Executive

   Red Hat

   Jan 2025 — Present · TX, US

   Understand customers\' overall Red Hat portfolio, technical and business priorities, and success measures to achieve their desired objectives.* Orchestrate the execution of customer success plans with discrete initiatives to achieve customers\' desired outcomes by involving technical execution teams.* Identify opportunities for increased consumption, track monthly consumption against targets, and plan key deployment timelines and milestones.* Be the Voice of the Customer, sharing insights and best practices, and connecting with appropriate Red Hat teams.* Involve the right resources to address and remove technical blockers to adoption.* Assess the customer\'s knowledge and adoption level with Red Hat\'s products and overall cloud readiness.

Education

• University of North Texas

  Bachelor's degree, Management

  2008 — 2012