Crystal S.
Operations Controller @Metrolinx
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WORK HISTORY
Operations Controller @Metrolinx
Oakville, ON, CA
Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions. Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delays. Coordinating emergency response and communicating service status to both internal and external customers. Managing internal and external customer communications in conjunction with service recovery, adjustments, and delays. Participating in various project teams and committees.
EDUCATION
Seneca Polytechnic
Diploma Program, Aviation Operations
Bethlehem Moravian College
Associate's degree, Business Studies
Seneca Polytechnic
Advanced Diploma Program, Aviation Safety
ABOUT CRYSTAL S.
I am a passionate worker who is committed to serving by adding value. I believe that learning is continuous and must be done to achieve growth; therefore, I strive to learn new methods or more efficient ways to carry out tasks and very open to learning and acquiring new skills.
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