Crystal Waitt
Senior Healthcare Operations Leader | Strategic Program Implementation | Process Optimization & Scale
- Role
- Sr Manager Service Operations Strategy & Optimization at Oscar Health
- Location
- Worcester, MA, US
- LinkedIn followers
- 500 followers
About Crystal Waitt
Senior healthcare leader bringing 14+ years of experience driving large-scale initiatives that enhance member, provider, and broker experiences while strengthening operational performance. Expertise spans Medicare, Medicaid, Duals, and Commercial plan operations, with a track record of leading enterprise-wide transformations, launching new insurance products, and advancing clinical and provider programs. Recognized for bridging strategy with execution, aligning stakeholders, streamlining processes, and delivering sustainable results across complex healthcare organizations.
Experience
Sr Manager Service Operations Strategy & Optimization
May 2022 — Present · US
Led enterprise-level initiatives to enhance member and provider experiences at Oscar Health, focusing on ICHRA and HMO plan launches. • Directed a cross-functional team of account managers, managing strategic partnerships with Cigna and Healthfirst. • Oversaw the Pulse Program, translating frontline insights into system-wide improvements, resulting in enhanced operational efficiency. • Managed the Language Assistance Program, driving compliance and elevating quality across interpretation services.
Education
Northeastern University
Master of Science (MS), Corporate and Organizational Communication
2008 — 2010
Worcester State College
Bachelor of Science, ECE, Psychology
2002 — 2006
Skills
- Team Management
- Recruiting
- Staff Recruitment
- Staff Development
- Nonprofits
- Educational Leadership
- Employment Law
- Community Outreach
- Organizational Communication Systems
- Change Management
- Performance Management
- Curriculum Design
- Interviewing
- Human Resource Management
- Leadership
- Interviews
- Research
- Personnel Management
- Policy Development
- Conflict Resolution
- Early Childhood Education
- Child Development
- Training
- Developmental Disabilities
- Curriculum Development
- Event Planning
- Policy
- Project Devlopment
- Public Speaking
- Applied Behavior Analysis
- Team Building
- Program Development
- Management
- Resume Writing
- Teaching
- Employment Law Compliance
- Strategic Planning
- Employee Relations
- Organizational Development
- Staff Retention
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