Crystal Q

About Crystal Q

I am a client-focused professional transitioning into the substance use disorder and behavioral health field, bringing several years of experience supporting individuals through complex, high-stress interactions with care, professionalism, and discretion.My background includes one-on-one support with at-risk youth, creating individualized interventions, and maintaining detailed, compliant documentation within Medi-Cal guidelines. Across roles in human resources, customer support, and people operations, I have consistently worked in environments requiring confidentiality, empathy, active listening, and clear communication.I am especially drawn to recovery-oriented, trauma-informed work that prioritizes dignity, trust, and long-term stability. I bring a calm, supportive presence, strong documentation skills, and the ability to build rapport with individuals from diverse backgrounds.I am seeking opportunities in substance use disorder services, behavioral health support, intake/admissions, or care coordination where I can contribute to client engagement, continuity of care, and positive outcomes.

Experience

1. Counseling Intern

   The Salvation Army

   Jan 2026 — Present

   Support beneficiaries in recovery through individual and group counseling within a structured residential rehabilitation program- Facilitate psychoeducational and process groups focused on substance use recovery, emotional regulation, accountability, and life skills- Assist in beneficiary assessments, goal setting, treatment planning, and progress documentation under supervision- Observe and report behavioral patterns, participation, and treatment progress to counseling and program staff- Provide compassionate support to beneficiaries navigating addiction, mental health challenges, and reentry into the community- Collaborate with interdisciplinary staff to maintain a safe, structured, and therapeutic environment aligned with program guidelines- Apply ethical standards, confidentiality, and trauma-informed care principles in all beneficiary interactions

Education

• California State University, Fresno

  Bachelors, Psychology

  2011 — 2016

• Fresno City College

  Substance Abuse/Addiction Counseling