Crystal Quintero
Salesforce Certified Associate, Educational Consultant, Entrepreneur, and Motivational Speaker.
- Role
- Customer Service Representative - Office of Disaster Recovery at U.S. Small Business Administration
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Crystal Quintero
I am a dedicated professional with a strong background in education administration and…
Experience
Customer Service Representative - Office of Disaster Recovery
U.S. Small Business Administration
Dec 2024 — Present · US
I respond to inquiries about federally declared disasters and SBA\'s disaster loan program, assist borrowers with loan closing documents, using computer systems to research and record information.Communicate directly with program applicants to provide status on their application, answer questions related to the program and collect documentation from program applicants to complete their application.Communicate with supervisors for directives, work schedule, program changes, and other relevant information via email, telephone, text, Microsoft Teams, and in person.Achieve daily production expectations and document activities to demonstrate productivity.
Education
Operation Hope
Entrepreneurial Training Program Certificate
2016 — 2016
University of Arizona
Master of Arts - MA
2002 — 2004
Universidad Veritas
Cultural Experiences Abroad
2004 — 2004
PepUp Tech
Salesforce Intermediate
2022 — 2022
City University of New York-Herbert H. Lehman College
Bachelor of Arts - BA
1997 — 2002
Clicked
Clicked Workforce Training Program
2024 — 2024
Skills
- Time Management
- Entrepreneurship
- Multicultural
- Public Speaking
- Online Enrollment
- Retention Strategies
- Student Counseling
- Staff Development
- Salesforce.com
- Goal-Oriented Individual with Strong Leadership Capabilities
- Compliance
- Customer Service
- Microsoft Office
- Academic Advising
- Admissions Counseling
- Transfer Student Specialist
- Clearslide
- University Teaching
- Admission Technology Specialist
- Event Planning
- Registration
- Student Affairs
- Datatel
- Social Media Marketing
- Auditing
- Microsoft Excel
- Powerpoint
- Lead Generation
- Research
- Logo Design
- Microsoft Powerpoint
- Admissions
- Facebook Marketing
- Team Building
- Transcript Evaluation
- Staff Supervision
- Manuals
- Student Financial Aid
- Team Leadership
- Social Media
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