Crystal Peery
Customer Service Contact Center Team Lead @Love's Travel Stops
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WORK HISTORY
Customer Service Contact Center Team Lead @Love's Travel Stops
OK, US
As a nesting team lead, I assist, educate, and coach on average 10 to 15 agents each training class. • I also assist agents here in Oklahoma City and the Dominican Republic remotely via the help chat on Microsoft Teams. I assist 15 to 20 agents a day with 20 to 25 cases or scenarios. • Team leads are also responsible for Points investigations and points approvals for the Love\'s customer rewards program. • Create a quarterly presentation about certain procedures and policies to be shared with all the agents in the call center.
EDUCATION
University of Central Oklahoma
Bachelor's degree, Fashion Marketing
University of Central Oklahoma
Bachelor of Science, Fashion
Putnam City North High School
High School Diploma, General Studies
SKILLS
ABOUT CRYSTAL PEERY
I am a creative and self-motivated professional with a Bachelor’s degree in Fashion Marketing and over 17 years of experience in a fast-paced corporate environment at a Fortune 500 company. During my time there, I played a key role in building a new department to support the company\'s growth and contributed to marketing strategies that helped drive business success.For the past year, I have been working part-time with a prominent women’s retailer, gaining valuable hands-on experience in visual merchandising and floor planning for women’s apparel.I am now seeking a position with a fashion retailer where I can continue to grow and develop within the fashion and retail industry. I am open to relocation for the right opportunity.
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