Crystal Page

Head of Self Service and Branch Technology @汇丰

Branch technology business owner responsible for PCs & tablets, voice, video & chat, ATMs & cash management tools and printers. Report to Wealth & Personal Banking COO and responsible to define and execute business technology strategy. Lead strategic initiatives including ideation, competitive and feasibility assessments, channel and program roadmaps, business cases, and financial models. Establish business context, vision and requirements to steer the agile design, development and implementation of key initiatives. Trusted advisor to leadership and member of various Steering Committees to ensure key risks, issues and dependencies are managed to ensure successful delivery. Drive change through technology planning, change management activities, internal and external communications, and presentations to leadership and large audiences. Operate multi-million dollar budget and champion procurement including issuing major RFI/RFP, contract negotiations, vendor and performance management.