Crystal Muzdeka
Transforming Customer & Employee Experiences | Product & Program Leader | Health & Wellness Advocate
- Role
- Florida Blue
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Crystal Muzdeka
I am a Senior Product Manager with over a decade of experience leading product and program initiatives that enhance customer health, wellness, and overall experience. I specialize in prioritization and execution, bringing together cross-functional teams to design, deliver, and scale solutions that drive measurable impact.My expertise spans customer experience strategy, product and program management, and performance measurement, all grounded in Lean Six Sigma methodologies. I am passionate about using data-driven insights to simplify complexity, reduce friction, and improve both customer and employee journeys.What sets me apart is my ability to connect big-picture vision with operational execution—turning ideas into outcomes that improve satisfaction, reduce costs, and strengthen loyalty.
Experience
Present
Education
Jacksonville University
Master of Education (M.Ed.), Leadershi
2009 — 2011
Jacksonville University
Bachelor of Arts (B.A.), Communication and Media Studies
2004 — 2008
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