Crystal Miller

About Crystal Miller

As a results-driven leader in strategic sourcing, supply chain operations, strategic manufacturing and construction management, I bring a hands-on approach to solving complex challenges across project lifecycles and operational environments. My career has centered on driving performance through operational efficiency, cost control, risk and supplier relationship management.With a solid foundation in construction management, strategic manufacturing, lean six sigma process improvement and end to end supply chain management, I\'ve led initiatives that improved productivity, optimized procurement practices and enhanced vendor performance. I collaborate cross-functionally to streamline procurement flows, mitigate risks, and ensure on-time, on-budget delivery of critical projects. A strong background in supplier management and strategic sourcing, I\'ve led initiatives to evaluate, develop, and optimize supplier networks across diverse categories and geographies. I believe in building performance-driven supplier relationships that prioritize quality, accountability, and mutual growth. Risk mitigation is at the core of my approach - whether it\'s diversifying supply channels, implementing robust contract management strategies, or integrating supply chain AI-driven technologies that enhance visibility and responsiveness. My expertise spans capital project planning and material acquisition to execution and closeout, I bring a holistic perspective that connects strategy with execution. My goal is to transform supply chains from cost centers into strategic assets - empowering organizations to operate smarter, move faster, and grow stronger.Let\'s connect if you\'re focused on operational excellence, supplier performance, or transforming your supply chain into a competitive advantage.

Experience

1. Transformation Director

   NiSource

   Aug 2025 — Present

   Enterprise – level responsibility for Supply Chain transformation strategy and execution aligned with enterprise goals and growth. Collaborate cross-functionally on detailed business cases for transformation focused on continuous improvement processes and development and/or enhancement of technology. Strong track record implementing enterprise-scale digital solutions, including SAP Work and Asset Management and Salesforce Contractor Portal, to enable full end to end source-to-pay processes.• Lead large-scale enterprise transformation programs spanning the full end-to-end supply chain to modernize, streamline and digitize supply chain functions across all operations to improve reliability, minimize risks, reduce operating costs and support regulatory compliance• Influence and align executive stakeholders around transformation goals and roadmaps• Establish KPIs, dashboards and routine reporting mechanisms to track transformation progress, value creation and benefits realization• Develop and execute the supply chain digital transformation roadmap strategy to modernize and optimize current and new technology• Organize and lead the cross-functional stakeholder engagement through requirements gathering, process improvement design, implementation and continuous adoption

Education

• The University of Akron

  Bachelor's degree, Construction Engineering

  1993 — 1998

• Waynesburg University

  Master of Business Administration - MBA, Organizational Leadership

  2004 — 2005