Crystal Merkle
Operations Manager
- Role
- Operations Manager at Flock
- Location
- Batavia, OH, US
- LinkedIn followers
- 500 followers
About Crystal Merkle
Extensive experience as a growth-oriented, cross-functional leader that drives…
Experience
Operations Manager
Mar 2025 — Present
As Operations Manager at Flock Safety, I lead cross-functional initiatives to support the company’s mission of eliminating crime and improving community safety. I oversee daily operations, manage strategic projects, and collaborate with teams across logistics, customer support, field operations, and supply chain to ensure efficient delivery of our public safety technology.Key responsibilities:Streamline operational processes to scale deployment of Flock’s hardware and software solutionsPartner with law enforcement agencies and local governments to support timely and effective implementationDrive continuous improvement efforts across field operations and customer experienceMonitor key performance metrics and develop data-driven solutions to enhance service deliveryLead and mentor teams to ensure alignment with company goals and customer impactProud to contribute to a mission-driven company that has helped recover over missing people and continues to make neighborhoods safer every day.
Education
Miami University
Bachelor's degree, Sociology
2004 — 2010
Università degli Studi di Urbino Carlo Bo
Italian Language and Culture
2006 — 2006
Miami University
Mini MBA, Business Administration, Management and Operations
2020 — 2021
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