Crystal McLeod

About Crystal McLeod

An extremely conscientious, authoritative and dedicated individual, who enjoys the demands of high levels of customer service, concentration and flourishes with increased responsibilities. Over 20 years of Information Technology Infrastructure and O&M Support experience, from system and network administration, information systems security management, information assurance policy development, business case development and analysis for complex IT projects, and 10 years of leading process improvement efforts, and formal and informal leadership experience in configuration management and Information Technology asset management. A post graduate of Information Systems, able to prepare comprehensive documentation and reports as required. Quick to grasp new ideas, technologies and concepts, diligent and meticulous, thrives in a demanding environment and relishes a technical challenge. Naturally self-motivated with lots of energy and enthusiasm, works well on own initiative and performs effectively under pressure. Personable and assured, possesses excellent interpersonal skills, can communicate concisely at all levels, building and maintaining positive working relationships with others. A strong and productive team player, with strong leadership capabilities able to motivate and guide others for project success.

Experience

1. Director of Business Operations

   CGI

   Oct 2020 — Present · US

   Responsible for oversight and execution of business unit operations, supporting the Senior Vice President & Business unit leader-Managing business unit communications and operational teams, to include running all pertinent leadership meetings-Responsible for management of various financial workbooks within the organization - ensuring that accounting for expenses and revenue is accurate working with the appropriate finance team members-Lead operational team that addresses vendor management, purchase requisitions, & supplier management-Lead collection of data and creation of strategic planning presentations and other business related documentation-Facilitate board meetings, weekly leadership calls, action item follow ups, and cross team and organization collaboration-Provide inputs to strategic business planning, strategies for creating additional services to be sold externally, and risk mitigation.

Education

• Strayer University

  Master's Degree, Information Systems

  2005 — 2007

• Virginia State University

  B.S., ISDS

  1994 — 1998

Skills

• IT Strategy
• IT Service Management
• Information Assurance
• Change Management
• Program Management
• Information Security
• Strategy
• Databases
• Disaster Recovery
• Infrastructure
• Strategic Planning
• IT Management
• Software Asset Management
• Business Process
• Integration
• Testing
• Sharepoint
• Asset Managment
• Business Process Improvement
• Requirements Analysis
• Analysis
• Software Documentation
• Sdlc
• Information Technology
• Requirements Management
• Security Clearance
• Security
• Enterprise Software
• Pmp
• Leadership
• Project Management
• Networking
• Computer Security
• Visio
• Management
• Process Improvement
• Configuration Management
• Cmmi
• Risk Management
• Asset Management