Crystal McCorkle

About Crystal McCorkle

I am an enthusiastic and versatile leader, skilled in relationship management, issue resolution and improvement, & facilitation. Highly organized and analytical, adept in redirecting processes, analysis, assessment, and developing documentation. Passionate for workplaces that promote and uphold a culture of excellence, diversity and inclusion. Supervisory and collaborative, creates a direct line-of-sight from strategy to operational execution. Known for responsiveness, with a sharp focus on team performance, managing change, and achieving measurable results. A resourceful team member, committed to giving expert advice, establishing and maintaining excellent customer service, and liaising internally and externally. Adaptable and logical, able to effectively translate and communicate support needs to anticipate issues and implement processes that streamline operations and improve efficiency. Accomplished in brainstorming and identifying solutions. Respected for work ethic and ability to communicate with application teams, leadership, and other stakeholders.

Experience

1. Client Service Consultant

   Tsys

   Feb 2016 — Present

   Works independently, delivering quality customer service for the healthcare clients- Maintains and nurtures a positive rapport, developing unique long lasting relationships with each of our healthcare clients. Understands the client\'s business needs, objectives, and expectations, providing them with the customized support that they need- Performs detailed and complex analysis, issue resolution, developmental requests, and change controls to select system components, while maintaining a high level of system data integrity, focusing to ensure overall success. Accountable for ownership of client\'s needs and requests- Handles and specializes in complex client inquiries and conducts research to solve issues within established Service Level Agreements and methodologies. Participate in and facilitate internal and external meetings, assists in research, fact finding and in preparing proper documentation. Prepare for and attends established development meetings- Determines impact across component lines of development, issues or client requests. Facilitates knowledge transfer between ongoing projects and client issues to ensure components are meeting client and TSYS needs. Help determine alternatives to meet client needs or increase revenue opportunities for TSYS. Represents team in various focus groups and provides expertise and advice to technical, account management, vendors and the client when necessary- Assists in hiring, mentors, and trains new team members to get them acclimated with the procedures of the team and platform- Lead client training on specified products, as requested.

Education

• Fort Valley State University

  Bachelor of Science (BS), Mathematics

  2003 — 2007

Skills

• Technical Support
• Management
• Cics
• Microsoft Office
• Healthcare
• Project Management
• Sharepoint
• Testing
• Troubleshooting
• Payments
• Business Requirements
• Financial Services
• Customer Service
• Business Process Improvement
• Microsoft Excel
• Analysis
• Teamwork
• Ibm Mainframe
• Process Improvement
• Payment Card Processing
• Leadership
• Microsoft Word
• Team Leadership
• Cards
• Mainframe
• Research
• Requirements Gathering
• Lotus Notes
• Credit Cards
• Data Analysis
• User Acceptance Testing
• Relationship Management
• Incident Management