Crystal Martinez

Customer Service expert, over 18 years of Wine club management, direct to consumer, ecomm , sales, fulfillment experience.

Role
Member Success Specialist at Wine Service Cooperative
Location
Napa, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Crystal Martinez

At Peju Winery, our commitment to enhancing the wine club experience comes to life…

Experience

  1. Member Success Specialist

    Wine Service Cooperative

    Mar 2025 — Present · Napa, CA, US

    Act as the primary point of contact for one of the largest accounts at Wine Service Cooperative, ensuring exceptional member support. • Manage inventory and assist in the accurate allocation of orders, maintaining compliance with tax regulations. • Provide quick and confident responses to customer inquiries, enhancing overall member satisfaction.

Education

  • Napa Valley College

    Public Relations/Image Management

  • Vintage High School

    Diploma, General Education

    1999 — 2003

  • Napa Valley College

    Marketing/Marketing Management, General

  • Napa Valley College

    wine sales and marketing, Wine sales and marketing (viticulture program)

    2017

  • Napa Valley College

    Business, Management, Marketing, and Related Support Services

    2003 — 2005

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Crystal Martinez — Member Success Specialist at Wine Service Cooperative in Napa, CA, US | Unifers