Crystal Martinez
Customer Service expert, over 18 years of Wine club management, direct to consumer, ecomm , sales, fulfillment experience.
- Role
- Member Success Specialist at Wine Service Cooperative
- Location
- Napa, CA, US
- LinkedIn followers
- 500 followers
About Crystal Martinez
At Peju Winery, our commitment to enhancing the wine club experience comes to life…
Experience
Member Success Specialist
Mar 2025 — Present · Napa, CA, US
Act as the primary point of contact for one of the largest accounts at Wine Service Cooperative, ensuring exceptional member support. • Manage inventory and assist in the accurate allocation of orders, maintaining compliance with tax regulations. • Provide quick and confident responses to customer inquiries, enhancing overall member satisfaction.
Education
Napa Valley College
Public Relations/Image Management
Vintage High School
Diploma, General Education
1999 — 2003
Napa Valley College
Marketing/Marketing Management, General
Napa Valley College
wine sales and marketing, Wine sales and marketing (viticulture program)
2017
Napa Valley College
Business, Management, Marketing, and Related Support Services
2003 — 2005
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