Crystal Krogh
Service Response Center Director @ Sodexo | Operations Management
- Role
- Service Response Center Director at Sodexo
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Crystal Krogh
With over 10 years of experience in the consumer services industry, I am a seasoned operations manager. I have successfully launched and managed multiple food and beverage outlets, catering and event services, and service response centers for diverse clients and settings, including operations in Canada Over the course of my career I have managed teams of 20-300 employees, supervisors and managers. I have collaborated with internal and external stakeholders to ensure quality, safety, and satisfaction standards are met and exceeded, while achieving financial and operational goals. I am passionate about delivering exceptional service and creating positive experiences for all involved in fields such as Hospitality, Healthcare, Education, and Information Technology.
Experience
Service Response Center Director
Mar 2022 — Present · NC, US
Lead operations and staff at a system-wide service response center, ensuring optimal patient experience and compliance with contractual obligations• Oversee dispatch of requests, resource allocation, and financial reporting, presenting key metrics to clients• Collaborate with clients to identify and implement service improvements.
Education
University of Central Florida
Bachelors of Science, Event Management
2008 — 2010
Valencia Community College
Associates of Art Degree with Honours, General Education
2006 — 2008
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