Crystal Hicks
Life & Health Insurance Professional
- Role
- Licensed Insurance Agent at HealthPlanOne
- Location
- Winter Haven, FL, US
- LinkedIn followers
- 500 followers
About Crystal Hicks
With over 21 years of leadership, operations management and escalation customer service experience, I am a seasoned and versatile team leader at Cognizant, a leading global professional services company. I have been recognized and promoted for my leadership and analytical skills, my ability to create followership, build credibility, and foster accountability. I receive great satisfaction when I am able to assist others achieve their goals.In addition to leading a team of 18+ advocates and two senior advocates to key performance indicators, I also implement key initiatives such as quality analytics, advocate scorecard, call flow guidelines, refresher training, and on demand analytics. These initiatives have resulted in an increase in overall quality performance by 13.57%, exceeding corporate compliance goals. I am a determined, disciplined, and distinguished!
Experience
Licensed Insurance Agent
Jul 2024 — Present · US
Education
Polk State College
Liberal Arts and Sciencesliberal Studies
2015 — 2017
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