Crystal H.
Customer Service Administrator Iii @Trustmark
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WORK HISTORY
Customer Service Administrator Iii @Trustmark
Customer Service Administrator for Group Voluntary Benefits Members with a focus on Group Health and Group Life Insurance:V3 Group member support, Servicing training and development, as well as acting as the SME for Group Servicing.Customer Service Administrator II 11/2019 to 01/2023Processed customer service admin requests using Mainframe, Dynamics, and E-cor with an eventual lead in to V3locity. Specialties: • Mentoring and training new and existing employees on processes and systems while meeting and exceeding KPI expectations • Process alignment and improvement, documenting processes, and SOP creation• UAT testing, troubleshooting, and defect logging & tracking related to Group Servicing using Jira, etc
EDUCATION
Central Florida School of Health Sciences
Massage Therapy/Therapeutic Massage
ABOUT CRYSTAL H.
Experienced Service Representative with a demonstrated history of working in administration, training, and document management. I have a passion for Excel, SOP development, process improvement, and continuous education.
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