Crystal Gardiner
Store Market Manager @LensCrafters
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WORK HISTORY
Store Market Manager @LensCrafters
North Attleboro, MA, US
Managed the complete patient-to-customer experience, enhancing collaboration between retail and doctor office teams. • Drove new patient growth through strategic local partnerships and community education initiatives. • Led associate development to ensure knowledgeable and service-focused interactions. • Partnered with Lab Manager to improve operational efficiency and accountability in lens selection.
SKILLS
ABOUT CRYSTAL GARDINER
People-focused leader with a strong track record in driving operational excellence, developing high-performing teams, and leading through change. Known for breaking down complex programs into clear, actionable training and creating environments where teams feel supported, capable, and accountable.Core strengths include strategic leadership, coaching and performance management, customer experience optimization, and data-driven decision-making. Adept at workforce planning, process improvement, and cross-functional collaboration in fast-paced, high-expectation environments. Passionate about continuous improvement, meaningful employee engagement, and delivering results that align people, process, and purpose.
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