Crystal Thomas

About Crystal Thomas

Dynamic and versatile business leader with global experience in supply chain operations, change management, retail operations, customer service, small business consulting and professional career building.Big picture strategist, empathetic leader, abundant listener.RÉSUMÉS & CAREER PLANNINGSkill-based résumésCover lettersLinkedIn profilesInterview preparationSmall business consultingWebsite content & creationStrategic advice and counseling Coaching & mentoringGLOBAL BUSINESS PROCESSGlobal operating models Process & change innovationProject managementProject teamsSystem implementationsOrganizational trainingSupply chain managementProduct developmentBrand merchandisingRETAIL STORE OPERATIONSTier 1 account managementTeam leadershipCustomer and client servicesSales, growth & profitability planningProduct orderingInventory managementShortage controlStore safety measuresCOVID-19 protocolsPEOPLE MANAGEMENTGlobal project teamsIdentifying and hiring top-tier talentOn-site human resourcingTraining & continuous educationTalent assessmentTeam assembly and leadershipPeer guidance and mentorshipPerformance reviewsOptimizing employee work schedulesModeling customer service behaviorsCORE STRENGTHSConfident drive & enthusiasmOriginal thoughtClear visioningListening & discernmentTrusted advice & counselChange agent mindsetConveying truth to powerAVID INTERESTSSF Bay Area sports, fantasy football, current events, binge TV, international travel, smoky scotch, tiny cigars, and all things red wine

Experience

1. Mate Store Leadership

   Trader Joe's

   Jan 2023 — Present · Seattle, WA, US

   Engaging leader and key contributor to all operational and customer service objectives for $30MM stores in Queen Anne and Greenwood, WACo-managing highly diverse teams of 100+ store employees. Duties include hiring, onboarding, training, continuous education, performance reviews, and in-store human resourcing

Education

• Santa Clara University

  Bachelor of Science: Marketing Major, English Minor

  1983 — 1987

• Notre Dame Belmont

  Student Body President

  1979 — 1983

Skills

• Supply Chain
• Management
• Team Leadership
• Cross-Functional Team Leadership
• Product Development
• Analysis
• Business Process
• Apparel
• Business Process Improvement
• Retail
• Leadership
• Supply Chain Management
• Sap
• Business Strategy
• Global Sourcing
• Project Management
• Strategy
• Training
• Merchandising
• Documentations
• Microsoft Office