Crystal Dunson-Watson
Managing Principal/President Dunson & Associates, Inc.
- Role
- Managing Principal President at Dunson & Associates Inc
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Crystal Dunson-Watson
Dunson & Associates - We are a people resources company with a…
Experience
Managing Principal President
Jan 2007 — Present · Dayton, OH, US
Manage and oversee day-to-day operations; provide oversight and direction for ongoing improvement and advancement of staffing, consulting, and training solutions. Specific responsibilities include the following: Strategy/ Mission & Vision Planning Facilitate and guide business unit leaders in formulating new vision and strategic direction that successfully reposition division as a differentiated competitor in the market, adding value to each unit and earning prominent role in mainstream corporate strategy. Operations/Re-Engineering Lead management team in identifying and correcting critical problems; reduce and streamline overhead expenses, strengthened product gross margins, overhaul and improve operating processes and systems, resolve quality and warranty issues, and differentiate product lines.Customer Service Encourage customer satisfaction gained through after-sales service focus and improvements. Implemented customer-centric focus and customer intimacy in understanding and meeting needs. Team Development Evangelize need for change and monitor progress on key metrics; upgrade and rebuild leadership teams. Market Positioning Establish market leadership against major competitors by leading development of differentiated products, features, and services. Revenue and Profit Growth Build acquisition pipeline and relationships with key team members. Implemented strong, aggressive marketing campaigns/programs within critical markets. Financial Performance Grow financial performance through renewed focus on pricing, cost containment/reductions, sourcing, and organizational restructuring. Change Management Organize meetings with team on quarterly basis to ensure understanding of and gain buy-in for newly-implemented changes.
Education
Wright State University
Graduate Studies: Technical Communication
Carnegie Mellon University
Information Technology
University of Dayton
Bachelor of Arts: Communications Arts
Skills
- Entrepreneurship
- New Business Development
- Sales Management
- Training
- Executive Networking
- Program Management
- Leadership
- Customer Service
- Team Building
- Account Management
- Project Management
- Management
- Change Management
- Process Improvement
- Business Networking
- Recruiting
- Business Planning
- Management Consulting
- Strategic Planning
- Executive Search
- Marketing Strategy
- Servers
- Business Strategy
- Microsoft Office
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