Crystal Dilworth

About Crystal Dilworth

IT professional with extensive experience managing and implementing complex cross team projects across business organizations. Extensive experience in Information Services and business relations. Proven success in leading cross functional high performing teams in fast-paced environments. In depth practical knowledge and experience in project management (waterfall and Agile methodologies), business relationship management, organizational change management and transition management. Exceptional problem solver; driven to succeed with strong interpersonal and negotiation skills. A broad range of qualifications, including proven leadership and analytical skills, collaboration with outside groups, along with a reputation for accountability, flexibility, and resourcefulness.

Experience

1. Senior Project Manager

   Allegis Group

   Jan 2019 — Present

   Defines project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholdersLeads the development and management of the project work plan, including work sequencing, work breakdown structure, work delivery schedule, and resource allocationNegotiates with other department managers for the acquisition of required personnel from within the company, when requiredDelegates tasks and responsibilities to appropriate personnel Identifies and resolves issues and conflicts within the project team.Identifies and manages project dependencies and critical path Proactively manages changes in project scope, identifies potential risks, and devises contingency plans to ensure that the project remains within specified scope and is within time, cost and quality objectives.Informs a stakeholder of project schedule, risks, and issues or changes to the plans, proactively.Provides visibility and status of work units to the customer on a timely basisBuilds, develops, and grows any business relationships vital to the success of the projectContributes to process and methodological improvement based on performance analysis, lessons learned, project archives, etc.Lead Agile projects using Scrum Framework methodologies

Education

• Morgan State University

  Bachelor of Science - BS, Computer and Information Sciences and Support Services

  1998 — 2002

Skills

• Visio
• Business Intelligence
• Impact Analysis
• Process Engineering
• Change Management
• Technical Support
• Business Analysis
• Program Management
• Ms Office Suite
• Vendor Management
• Webfocus
• Integration
• Information Technology
• Communications Planning
• Organizational Change
• Process Improvement
• Requirements Analysis
• Team Leadership
• Gap Analysis
• Management
• Sharepoint
• Training
• Analysis
• Project Management
• Software Documentation
• Sdlc
• Business Process Improvement
• Service Desk
• Business Process
• Training Delivery
• Requirements Gathering
• Internal Communications
• Troubleshooting
• Process Modeling
• Itil
• Pmo
• Ms Project
• Implementing Processes
• Leadership
• Coaching