Crystal de Cruz
Assistant Store Man
- Role
- Assistant General Manager at Carters Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Crystal de Cruz
As the Assistant Manager at Carter\'s I help drive sales, maintain customer satisfaction, and support the store team. I have an Associates of Business Administration degree from Independence University, with a focus on Accounting and Business Management.With my strong communication, CRM, and people management skills, I have successfully built relationships with customers, promoted company products and services, and trained and coached staff on policies and procedures. I have also contributed to meeting and exceeding financial goals, managing the P+L, payroll, and store budgets, and preparing for and supporting company promotions and launches. I am passionate about the job I do by giving our customers an amazing experience.
Experience
Assistant General Manager
Sep 2025 — Present · US
Execute workforce management to ensure a genuine customer focus on the sales floor•Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits•Foster a positive, safe, and inclusive environment for employees and customersConsistently model service standards and omnichannel experience while coaching others to success•Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team•Build customer loyalty through Company sponsored programs, including credit•Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team•Recognize exceptional performance and redirect employees when neededPlan, track, analyze, and report completion of tasks and financial results utilizing Company tools•Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement•Reduce loss through a consistent level of customer service, education, and operational controls
Education
Independence University
Associate's degree, Accounting and Business/Management
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