Crystal Cohen

About Crystal Cohen

Technical communications director, manager, writer, and technology professional with over 25 years of experience in the technical communication profession. I have served the airline, healthcare, IT, and financial industries as a director, manager, and writer. Specialties include policies and procedures, process improvement initiatives, content and copywriting, software documentation. I am a stickler for quality and detail and I thrive on new communication and technology challenges. I developed a unique methodology and technical specifications for documenting standard operating procedures.

Experience

1. Manager Centralized Publications

   JetBlue

   Oct 2015 — Present · Long Island City, NY, US

   Technical documentation manager for JetBlue Airways working with various process owners to research, verify, and write content for all existing and future operational policies, programs, processes, and procedures using the Centralized Publications content repository. Content created to meet ISO standards and comply with ATOS and IOSA attributes. Supervisory and mentoring duties for 18 Crewmembers resulting in advancement of nine Crewmembers. Manage departmental vision, strategic decision-making, day-to-day activities and workloads, and action plans to align with JetBlue’s strategic vision.