Crystal Carter-Fitts
Account Manager @Icostore, Llc
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WORK HISTORY
Account Manager @Icostore, Llc
Oversee a portfolio of multiple accounts, achieving 10% customer growth through proactive engagement and tailored solutions.Centralize client needs by creating personalized online stores featuring a robust ordering platform.Serve as the primary contact for corporate apparel, uniforms, and promotional products, ensuring seamless communication and support.Coordinate and manage non-standard orders, delivering 98% of projects on time with precise branding.Strengthen client connections through regular meetings and responsive communication, fostering long-term partnerships.Source, quote, and manage orders via SAGE, adhering to tight deadlines and ensuring accurate shipping.Create customized presentations, driving a 20% increase in upsell opportunities by addressing client-specific needs.Utilize tools like Monday.com and Trello to streamline workflows, improving project coordination efficiency by 20%.
EDUCATION
Tennessee State University
Bachelor's degree
ABOUT CRYSTAL CARTER-FITTS
10+ years of experience in customer support, account management, onboarding coordination,…
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