Crystal Bradford
IT Operations and Support Manager @Express Employment International
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WORK HISTORY
IT Operations and Support Manager @Express Employment International
Oklahoma City, OK, US
EDUCATION
Oklahoma City Community College
Graphic Design
SKILLS
ABOUT CRYSTAL BRADFORD
With over 11 years in the Managed Service Provider (MSP) space, I bring a rare blend of technical expertise, operational leadership, and people-first support. As Associate Director of End User Support at a cybersecurity-driven MSP, I led global service delivery across complex, cross-platform environments for enterprise clients.My core strengths lie in Microsoft 365, Azure AD, Exchange Online, and Active Directory, paired with deep experience in mobile device support, secure messaging, spam filtering platforms, and ITIL-based case management. I’m known for turning technical complexity into clear, actionable outcomes that drive user satisfaction and team performance.I lead with strategy and heart — monitoring service queues, coaching teams, resolving escalations, and aligning operations with SLA and business goals. I combine business analysis, documentation, and data-driven process improvement to elevate every layer of support delivery.Whether guiding a team, remediating issues, or driving service automation, I show up as a strategic partner — trusted to lead with clarity, empower others, and deliver consistent value in high-demand environments.
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