Crystal Balke

Experience

1. Vice President, Bankruptcy Manager - Default at Truist Bank

   Truist

   Apr 2010 — Present · Charleston, SC, US

   Vice President, Bankruptcy Manager - Consumer• Works closely with several contractor agencies to place qualified candidates in positions• Conduct staff training and career development for up to 40 team mates • Develop and write procedures for both the Processor and Specialist teams• Responsible for ensuring timely and thorough processing of active bankruptcy accounts• Reviews and approves loans for charge-off• Leads quality control audits to ensure the adherence to Federal, State and Local Bankruptcy laws, internal compliance standards• Maintains positive working relationships with outside counsel, vendors, and internal default teamsOfficer, Bankruptcy Supervisor - Consumer• Oversees staff training and assist in career development of up to 15 team mates • Partnered with assigned Technical Writers to write training materials for the department• Reviews and prepares month-end reports and exception reports to ensure they are completed accurately and meet deadlines• Monitors the status of active bankruptcy accounts and orders all necessary supporting documentation• Reviews and recommends loans for charge-off• Performs and supervises all functions related to bankruptcy management• Performs and reviews Quality Assurance audits on team mates• Develop processes to make the department more efficient by utilizing systems that are currently being used

Skills

• Retail
• Hiring
• Call Centers
• Inventory Management
• Team Building
• Visual Merchandising
• Profit
• Team Leadership
• Microsoft Excel
• Employee Training
• Leadership
• Quality Assurance
• Merchandising
• P&L
• Customer Service
• Store Management
• Income Statement
• Customer Experience
• Customer Retention
• Coaching
• Training
• Leadership Development
• Customer Satisfaction
• Performance Management
• Time Management
• Sales
• Powerpoint
• Sales Operations
• Management
• Operations Management
• Networking
• Vendor Management
• Inventory Control
• Forecasting
• Process Improvement