Crystal Austin

Senior Manager, Utility Programs and Services

Role: Senior Manager, Utility Programs and Services at Black Hills Energy
Location: Bellevue, NE, US
LinkedIn followers: 500 followers

About Crystal Austin

My mission is to develop strategies and enhance capabilities that allow our company to profitably grow. My best day at work is when a coworker shares an opportunity for growth or improvement and I am able to help them make it happen. I enjoy loosely defined problems and opportunities. I employ various tools and methods to quickly bring structure and direction to any challenge for our leaders- strategic planning and facilitation - portfolio and program management - process design and re-engineering - project management - business analytics - continuous improvement - change leadership The last 14 years of my career have been spent serving in the utility industry, which means I get to live and work alongside our customers. My servant attitude developed when working for The Ritz-Carlton Company and my love for technology bloomed during experiences at Accenture, AT & T and while supporting two M&A system integrations at Black Hills Energy. I am grateful that I get to work with teams who are ready to take on new challenges, innovate, and implement solutions that make life better for our customers and achieve the strategic plan for our company. Amazingly, we have fun along the way and help each other learn and grow! Feel free to get in touch so that we can share ideas and learn from each other. I welcome new connections and collaborators! Utility Programs and Services Leader Strategic Planner Strategic Initiatives Change Agent Business Analytics Guru Trusted Advisor and Partner Continuous Improver for Life

Experience

Senior Manager, Utility Programs and Services
Black Hills Energy
Mar 2022 — Present

Education

Bellevue University
Bachelor of Science (B.S.), Business Analytics
2015 — 2018

Skills

Leadership
Performance Management
Contract Management
Training
Program Management
Continuous Improvement
Project Planning
Vendor Management
Business Process Improvement
Six Sigma
Budgets
Software Documentation
Analysis
Change Management
Business Process
Project Coordination
Operations Management
Risk Management
Energy
Communication Skills
Process Improvement
Strategic Planning
Project Management

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