Crystal Aguilar

About Crystal Aguilar

Enterprise healthcare executive with a proven record of building, scaling, and restoring complex medical and dental platforms and portfolios through disciplined strategy, defined structure, people-first leadership, and operational execution.Medical Platform Results• Accomplished enterprise medical platform growth as measured by 99% YoY revenue growth,$16M+ net new revenue, and $11M NOI improvement, by designing operating models aligned with clinical integration, value-based care standards, technology optimization, and executive governance.• Advanced integrated care delivery as measured by 40% referral conversion and 94% appointment show rates, by engineering medical–dental care coordination workflows and strengthening stakeholder partnerships.• Built scalable medical business support infrastructure as measured by patients served, by architecting interoperable shared services, performance analytics, and enterprise reporting frameworks.Dental Platform Results• Delivered margin discipline as measured by 24% NOI growth,$1.6M DSO reduction, and sustained profitability across 175+ practices, by applying rigorous capital allocation, scalable infrastructure, revenue cycle governance, and operational standardization.• Restored underperforming dental portfolios as measured by 97%+ collections and consistent NOI improvement, by executing turnaround strategies rooted in leadership development and accountability culture.• Scaled dental organizations responsibly as measured by $265M in annual revenue and 36+ practice expansions, by building enterprise shared services, clinical support infrastructure, executing on marketing strategies, and operating governance.Leadership PhilosophyI lead with a people-first, enterprise mindset: build leaders, simplify complexity, and design systems that allow teams to perform at scale. I partner closely with executive leadership and boards to drive stakeholder value creation through enterprise strategy, organizational architecture, and disciplined execution.

Experience

1. Senior Director, Medical and Dental Platform Development

   PDS Health

   Jun 2019 — Present · Phoenix, AZ, US

   Enterprise leader responsible for designing, building, scaling, and governing integrated medical and dental platforms across multi-site environments.• Scaled integrated medical platforms delivering 99% YoY revenue growth,$16M+ net new revenue, and $3.5M NOI improvement by architecting enterprise operating models aligned with clinical integration, value-based care, technology optimization, and executive governance.• Built enterprise medical business support infrastructure serving patients, by designing interoperable shared services, analytics frameworks, and executive reporting models supporting strategic decision-making.• Advanced integrated care delivery achieving 40% referral conversion and 94% appointment show rates, by engineering cross-specialty care coordination workflows and aligning incentives between medical and dental providers.• Launched 13 integrated care DeNovo platforms, designing clinical, operational, and financial structures that accelerated growth while protecting margin and quality outcomes.• Led enterprise technology transformation including AI-enabled process innovation and core platform optimization, ensuring scalability, interoperability, and performance transparency.• Partnered with executive leadership to execute enterprise growth strategy, oversee platform operations as well as business shared service support, and ensure sustained same-store and portfolio-level performance.

Education

• Arizona State University

  Bachelor of Science - BS, Biology & Society

Skills

• Human Resources, Recruiting and Employee Relations and Development,
• Change Management
• Interviews
• Employee Relations
• Strategic Planning
• Fiscal Management
• Hiring
• Business Strategy
• Microsoft Excel
• Proficient in Microsoft Word, Excel, Powerpoint, and Outlook and Openoffice.
• Extensive Knowledge of the Dental Industry.
• Proficient in Multiple Dental Software Programs--Qsi, Clinical Product Suites,
• Dental Software
• Coaching
• Leadership
• Accounts Payable, Accounts Receivable and Collections, Budget Setting,
• Accounts Receivable
• Process Scheduler
• Policy Development/Implementation
• Human Resources Oversight
• Process Improvement
• Business Plan Development
• Employee Benefits
• Team Building
• Management
• Partnership Development
• Insurance Contracting and Billing, and Customer Service.
• Performance Management
• Recruiting
• Interviewing
• Talent Acquisition/Recruiting
• Budgets
• Extensive Experience in All Aspects of Business Management, Including
• Staff/Leadership Development
• Dexis
• Budgeting
• Cross-Functional Leadership/Collaboration
• Kodak, Eaglesoft, Dexis, Dentrix.
• Human Resources
• Compliance Management