Crystal Abunaw
IT Project Manager | Agile Coach | Certified Scrum Master | Release Train Engineer | Change Practitioner | Facilitator PMP• PSM I • SAFe (CSM) • ACSM • LUMA Certified Practitioner
- Role
- IT Project Manager Executive Management Consultant at Uscis
- Location
- Laurel, MD, US
- LinkedIn followers
- 500 followers
About Crystal Abunaw
Strategic and results-driven Certified Project Manager, Senior Scrum Master, and Agile…
Experience
IT Project Manager Executive Management Consultant
Oct 2024 — Present
Provide project management, project controls, risk management services• Create plans to improve ERP functionality, streamline billing and accounting procedures, and develop customized reports and due diligence on potential acquisition targets.• Lead executive-level strategic implementation planning and consultation.• Develop and execute IT strategies that support business development goals, improving team productivity by 40% and accelerating time to market for key initiatives• Work directly with C-suite/Executives, mid-management, and technical staff in support of business operations, overhauling systems, and utilize lean six sigma methodology to improve customer satisfaction and create efficiencies.• Lead User Acceptance testing (UAT) for SPM tool, ensuring system functionality, data accuracy and seamless integration with CRM, resulting in a 95% user satisfaction rate at go-live• Deliver presentations/briefings on project updates
Education
Bowie State University
Bachelor of Science - BS
Bowie State University
Master's degree
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