Odalis Cruz
Client Relationship Representative at Purolator International
- Role
- Client Relationship Representative at Purolator International
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Odalis Cruz
Extensive experience in Customer Service Leadership, Operations Management, and Sales in the shipping industry. Expertise in developing and managing new and existing accounts. Strong team player, motivator, guide, negotiator and coach with a reputation for training and developing employees. Investigates scenarios and implements process improvement resulting in identification of root causes to improve customer service skills, while expanding market share and growth in revenue. Possesses excellent communication skills and highly dedicated individual. Bilingual; fluent in English and Spanish.
Experience
Client Relationship Representative
Feb 2012 — Present · Miami, FL, US
Developed long-term partnership with current customer and serve as a face of Purolator to the customers. Liaise with counterparts in and other Sales roles (National Account Exes and Major Accounts Account Execs.) and operations to seamlessly implement new accounts and insure that the customer has relevant Purolator contact info. • Manage reports on all phases of activities for customers and internally.• Interact with warehouse personnel and Service Quality to ensure that all clients’ shipments are moving. • Preparation and implementation of special customer services on demand as identified by the Sales team or customer (ie:service performance surveys, special customer communication, etc.)• Collaborate efforts to resolve billing issuesAdditional responsibilities as identified by management.Received 2012 Drive for Five excellence award a Perfect Score rate from Purolators’ customers in customer service.• Implemented a program to capture customer tracking base while introducing customer to our Purolator’s web page.• HAZCOM Certified.• TSA Certified.
Education
Computer Processing Institute
Certificate, Computer Science
1983 — 1984
Skills
- Freight
- Ocean
- Import
- Shipping
- Transportation Management
- Export
- New Business Development
- International Shipping
- Logistics Management
- Sales
- Inventory Management
- Customer Service
- Air Freight
- Supply Chain
- Logistics
- Negotiation
- Maritime
- Operations Management
- Customs Regulations
- Supply Chain Optimization
- Transportation
- Pricing
- Change Management
- Container
- Trucking
- Sap
- 3pl
- Process Improvement
- Supply Chain Management
- Freight Forwarding
- Contract Management
- Sales Operations
- Management
- International Logistics
- Warehousing
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