Cruz Rodriguez

About Cruz Rodriguez

Certified IT Professional with 10 years’ experience and 15 certifications specializing in Technical Support, System Administration, and Cybersecurity. Proficient in supporting users in high level environments troubleshooting complex issues, optimizing workflows, and implementing security protocols to enhance system stability. Passionate about leveraging technology to solve problems, improve business operations, and support digital transformation initiatives.

Experience

1. Technical Support Engineer

   Ecs Expert Computer Solutions

   Oct 2025 — Present · Houston, TX, US

   Provided Tier 1, 2, and 3 support for client systems, leveraging Kaseya’s remote access and diagnostic tools to troubleshoot Windows, networking, and cloud-related issues.• Managed backup alerts and low disk space notifications using Kaseya VSA, ensuring timely remediation and minimizing data loss risks.• Managed service tickets through ConnectWise, prioritizing and resolving issues efficiently while maintaining high customer satisfaction.• Barracuda Email Filter - Administered Barracuda Email Security Gateway to filter spam, phishing, and malware, enhancing organizational email hygiene and reducing threat exposure.• Rocket Cyber used to Investigate ATO alerts by correlating threat intelligence with user activity, login anomalies, and credential exposure reports. Implemented enforce password resets, MFA enrollment, and account lockdown procedures to affected users.• Managed user accounts, licenses, client tenant settings, and security settings via Microsoft 365 and PowerShell. • Monitored resources using Microsoft Azure, Implemented role-based access control (RBAC), conditional access policies, and group management.• Microsoft Defender used to configure anti-phishing, anti-malware, and anti-spam policies to protect Exchange Online mailboxes. Enabled real-time scanning of URLs and attachments to prevent malicious content delivery. Created custom transport rules and configured domain-based allow/block lists to control inbound and outbound email flow.• VMware used to manage VMware ESXi hosts to monitor host health, VM performance, and resource allocation across CPU, memory, and storage. Diagnosed and resolved host and VM-level issues related to performance, connectivity, and resource contention.• Cisco Meraki used to resolve issues with access points and configure VPN for remote users.• Acronis used to restore critical data such as individual files or folders from full disk or file-level backups.

Education

• DeVry University

  Bachelor's in Computer Information Systems, Computer Forensics

  2008 — 2012