Courtney S.

Onboarding Staffing Specialist @FreedomCare

St. Louis, MI, US

Led the end-to-end onboarding process for patients and caregivers entering Medicaid-funded Consumer Directed Services (CDS).· Guided clients through submission of required onboarding documentation, including medical forms, tax applications, and POA forms.· Registered caregivers with the Family Care Safety Registry (FCSR) and coordinated background check screenings through OIG and EDL.· Streamlined onboarding process by preparing and tracking electronic documentation via DocuSign.· Conducted I-9 employment eligibility verification and processed through E-Verify.· Submitted CDS program applications for Medicaid approval and conducted follow-up to ensure timely processing.· Adhere to a revolving monthly client service and compliance standards.· Facilitated remote and occasional in-home onboarding orientations to complete enrollments.· Maintained accurate case files and updated onboarding progress in Salesforce CRM.· Managed high-volume inbound/outbound calls, schedules, and dashboard reporting.