Kenneth Cross
Experienced transformational and organizational leader focuses on developing dynamic teams and performance results.
- Role
- Head of Engagement Centers at Insite Managed Solutions
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Kenneth Cross
Engaging Transformational Executive that builds culture thru developing excellent teams, increases revenue, client satisfaction while making the work environment fun and leaves a legacy of success and leadership.
Experience
Head of Engagement Centers
Nov 2021 — Present · Cape Coral, FL, US
Education
Community College of the Air Force
Associate Degree, Financial Management
1985 — 1987
PennWest California
Bachelor of Science - BS, Business Administration, Management and Operations
2021
Skills
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Sales Management
- Customer Experience
- Selling
- Budgets
- Bpo
- Performance Management
- Crm
- Sales
- Workforce Management
- Account Management
- Recruiting
- Customer Relationship Management (Crm)
- Telemarketing
- Process Improvement
- Team Leadership
- Leadership
- Call Centers
- Business Development
- Vendor Management
- Solution Selling
- Operations Management
- Strategy
- Contact Centers
- Business Strategy
- Program Management
- Business Process Improvement
- Strategic Planning
- Telecommunications
- B2b
- Outsourcing
- Customer Satisfaction
- Training
- New Business Development
- Budgeting
- Management
- Team Building
- Sales Operations
- Customer Retention
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