Chelsea Reynolds
Elevating Excellence in Global Operations & Customer Experience | Award-Winning Leader | Best Customer Service US 2024
- Role
- Director of Operations at Alive Church
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Chelsea Reynolds
As an award-winning Customer Experience and Operations leader, I specialize in building high-performing teams, scaling service systems, and creating customer journeys that drive real loyalty and results. I’ve led CSAT and NPS turnarounds, earning national recognition (Gold Medal, USCXA 2024), and successfully integrated AI and marketing innovations to transform how brands engage with their customers. Whether reimagining customer support functions, launching major brand initiatives, or mentoring future leaders, I bring energy, strategy, and a relentless focus on quality to everything I do. Outside of work, I’m committed to personal growth — training for my second half-marathon, leading at the Alive Leadership Institute, and always chasing my next adventure! I believe the best leaders never stop learning, and I bring that same passion and discipline into every team and mission I join.
Experience
Director of Operations
Dec 2024 — Present · Orlando, FL, US
Education
University of South Florida
Bachelor of Arts - BA, Organizational Communication
2009 — 2013
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