Kevin Cronin
Senior Technical Account Manager | SaaS Security & IAM Expert | Driving $50M+ ARR Retention | Trusted Enterprise Advisor | Building Scalable TAM Practices
- Role
- Customer Success Engineer at Linx Security
- Location
- Lumberton, NJ, US
- LinkedIn followers
- 500 followers
About Kevin Cronin
Senior Technical Account Manager with a proven track record of driving enterprise customer success, SaaS security adoption, and ARR retention across Fortune 500 clients.I combine the mindset of a hands-on technical advisor with the perspective of a team leader who’s built and mentored high-performing TAM functions. My experience spans SSPM, IAM, and SaaS security platforms — helping customers secure and optimize environments like Salesforce, Microsoft 365, ServiceNow, and Okta.At AppOmni, I’ve led the success of top strategic accounts representing over $50M in ARR while also helping define the TAM playbook, onboarding new hires, and shaping cross-functional collaboration with Product and CS.I’m at my best in environments where I can partner directly with CISOs, translate complex technical issues into business outcomes, and build long-term, trust-based relationships that drive renewals and expansion.Core Strengths: SaaS Security | SSPM | IAM | Customer Retention | Executive Engagement | Escalation Management | Process Optimization | Team Enablement | Cross-Functional LeadershipAlways open to connecting with teams focused on scaling world-class technical account management and customer success programs.
Experience
Customer Success Engineer
Jan 2026 — Present
Onboarding & Deployment: Lead new customer onboarding, installation, and configuration of the Linx Identity Security platform.Technical Expertise: Provide hands-on support for integrations (APIs, IAM protocols like SAML/OAuth), troubleshooting, and resolving complex technical challenges.Customer Advocacy: Gather customer feedback, communicate requirements, and escalate issues to Product & Engineering to influence roadmap and product improvements.Success Planning: Develop structured adoption and success plans aligned with customer goals and risk posture.Content Creation: Develop and maintain technical assets like integration guides, configuration templates, and implementation playbooks.Cross-functional Collaboration: Partner with Sales, Product, and Engineering teams to ensure customer success aligns with business objectives.
Education
Centenary University
Business Administration, MIS
2005 — 2009
Skills
- Ps3
- Android
- Gotomeeting
- Drupal
- Xampp
- Logmein
- Outlook
- Powerpoint
- Microsoft Office
- Windows 7
- Mac Os X
- Html
- Sales
- Troubleshooting
- Dreamweaver
- Wordpress
- Social Media Marketing
- Remote Desktop
- Sony Cyber-Shot Dsc-Rx100
- Html + Css
- Sales Force
- Visual Fox Pro
- Windows 8
- Process Improvement
- Social Networking
- Visio
- Testing
- Cloud Computing
- Os X
- E-Commerce
- Hardware
- Servers
- Css
- Editing
- Management
- Network Administration
- Access
- Windows
- Web Design
- Technical Support
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