Brian Crockett
Sr Manager, End User Experience at KIND
- Role
- Sr Manager, End User Experience at KIND
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Brian Crockett
IT Support Leader, Troubleshooting Expert, and Team Builder with over 15 years of technical support experience, overseeing deskside services throughout North America & abroad. Successful track record of building and managing first-rate IT support operations through effective training, process improvement, and goal setting. Strengthened relationships with clients by creating Service-Level Agreements, instituting high quality standards, and improving communication among internal departments, both domestically and globally.
Experience
Sr Manager, End User Experience
Jun 2020 — Present · New York, NY, US
Education
DeVry University
Associate's Degree Program
Skills
- Ipad
- Iphone
- Operating Systems
- Mobile Device Management
- Windows & Mac Operating Systems
- IT Service Management
- Software
- Group Policy
- End User Training
- Team Management
- Ios
- Integration
- Apple Remote Desktop
- Service Delivery
- Executive Support
- Microsoft Office
- Remote User Support
- Technical Support
- Outlook
- Windows 10
- Troubleshooting
- Business Process Improvement
- Windows
- User Experience
- Microsoft Excel
- Service-Level Agreements (Sla)
- Hardware Support
- Service Level Management
- Networking
- Team Building
- Management
- Android
- Process Improvement
- Vpn
- Software Documentation
- Mobile Applications
- Process Flow Documentation
- Mac Os
- Active Directory
- Windows Server
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