Carlos MacHado

About Carlos MacHado

Effective and professional verbal and written communication skills; professional telephone demeanor and effective time management skills; ability to handle difficult conversations with tact and effectiveness; ability to multi-task and maintain appropriate priorities for issues being worked; ability to thoroughly document CRM cases measured through call reviews. Fully install, configure and troubleshoot most recent Citrix products on Windows platforms; install and configure clients - DOS, Windows, Java, Unix, Web and Mac; knowledge of ICA browser functionality, PN services, XML services, auto-creation and printer functionality, command-line debugging; Networking Architecture WAN - TCP/IP; Advanced knowledge of all Citrix products; call escalation procedures and documentation of private fixes as provided to customers; teaching sessions as subject matter expert; advanced troubleshooting techniques; business acumen regarding the benefits of customer\'s implementations of Citrix products; interfacing skills with other teams within Citrix including sales, product management, and marketing.Goal: To occupy a management position where I can have the opportunity to lead technical projects.Specialties: Business acumen; escalation, development and product managment liaison; advanced troubleshooting techniques; networking architecture WAN - TCP/IP; time management skills; building and maintaining a relationships; resolve complex customer problems; in-depth problem analysis and isolation of problems of enterprise-wide scope; account management;identify new business opportunities

Experience

1. Solutions Engineer

   Atlassian

   Aug 2025 — Present · Coral Springs, FL, US

   Participate in customer discovery to understand the customer\'s current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to beProbe for and identify additional opportunities for cross-product/solution expansionInvestigate, discover, and assess client pain pointsBe a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of workingHave a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teamsLead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolioUnderstand, lead, and guide the customer\'s technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decisionProactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle togetherUnderstand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product managementContinuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Education

• Nova Southeastern University

  Master, Management of Information Systems

  2006 — 2008

• Liceu Santa Cruz

  College, Computer Sciences

  1982 — 1985

• Universidade São Judas Tadeu

  Bachelor, Business Administration

  1985 — 1990

• New Horizons

  Cisco Certified Network Associates, Cisco Certified Network Associates

  2009 — 2009

Skills

• Windows Xp
• Xen
• Management
• Networking
• Windows
• Security
• Enterprise Software
• Data Center
• San
• System Administration
• Active Directory
• Unix
• Xp
• Windows Server
• Business Development
• Troubleshooting
• Servers
• Crm
• Itil
• Integration
• IT Service Management
• Account Management
• Citrix Metaframe
• Virtualization
• Cloud Computing
• Storage
• Tcp/Ip
• Project Management
• Vmware
• Server Architecture
• Software Documentation
• Product Management
• Citrix
• Vdi
• Technical Support
• Information Technology