Cristy Simpson

Personal Vacation Advisor & Team Leader @Magical Vacation Planner

Thousand Oaks, CA, US
MOBILE NUMBERS
+19•••••••91

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WORK HISTORY

Apr 2017 — Present

Personal Vacation Advisor & Team Leader @Magical Vacation Planner

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Provide personalized, white glove service for a wide variety of vacations. From destination selection, hotel selection, dining recommendations, activities and more, I am responsible for consulting with my guests, factoring their unique needs and budget. I am their one stop shop for their vacation from discussing their vacation idea to their return home- Ensure outstanding communication and timely response in an effort to make the overall guest experience stress free and simple- Maintain confidentiality on behalf of my guests, including handling payment information with the utmost care and security- Responsible for growing my own customer base and my own marketing, which has been mainly through social media channels and referrals- Stay up to date on all vendor offerings, including completing annual required training and traveling to our preferred partner destinations to get hands on experience- Support my colleagues by sharing personal experiences with our wide variety of vacation offerings- Maintain client information and vacation bookings using Tess CRM.Awards Received- Outstanding Achievement Bronze level in 2018, 2019, and 2020 and Silver level in 2021, 2022, 2023 and 2024- Top Traveled Sales, Disneyland in 2021, 2022, and 2023- Top Traveled Sales, Aulani, a Disney Resort and Spa 2022.

EDUCATION

1993 — 1998

California State University, Chico

BA, Communication, Media Arts

SKILLS

Team ManagementEmployee RelationsTrainingProcess ImprovementHiringBusiness Process ImprovementTalent AcquisitionTeam LeadershipHuman ResourcesPersonnel ManagementSaasInternal CommunicationsProgram ManagementHrisHR PoliciesWorkforce PlanningHR ConsultingInterviewsHR TransformationBuilding RelationshipsCloud ComputingIncentive ProgramsManagementTeam BuildingChange ManagementSalesforce.comOnboardingEmployer BrandingPerformance ManagementCrmEmployee Training

ABOUT CRISTY SIMPSON

Personal Vacation Advisor and Team Leader working in the leisure, travel & tourism industry. https://m.facebook.com/mvp.cristysimpson/

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