Cristy Maldonado
Customer Success Enablement Program Manager @Altrata
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WORK HISTORY
Customer Success Enablement Program Manager @Altrata
Partner with Sales, Operations and Customer Success leadership team to enhance the Altrata Customer Journey-Develop processes and plays supporting product engagement, risk and renewal strategies-Identify opportunities & proactively pursue initiatives for how we can drive stronger collaboration across Sales and Customer Success to ensure a seamless customer experience-Design, implement, and refine our onboarding strategy to ensure a seamless and impactful experience for Customer Success new hires-Work together with CSM Leadership to drive the enablement strategy for our Customer Success Managers-Ensure alignment to the Selling Methodology for post-sales engagements, ensuring a seamless customer experience-Develop Requirements for system enhancements or 3rd party tool supporting CS workflows and outcomes-Analyze performance trends to identify opportunities for improvement in customer outcomes-Support the Customer Success business planning with the Operations team through resource allocation and capacity planning.
EDUCATION
Central Connecticut State University
M.S. Computer Information Technology, Computer Information Systems
University of Hartford
Bachelor of Arts (B.A.), Professional and Technical Writing
SKILLS
ABOUT CRISTY MALDONADO
Customer Success Program Management | Building strategic approaches to customer success with knowledge, purpose and empathy
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