Cristina Santana

About Cristina Santana

Global Service-oriented Sales Executive and Customer Success Manager with 14+ years of experience in the wholesale and retail environments. Expertise in building and maintaining a strong pipeline by creating new opportunities, advancing proposals and closing existing submissions. Expertise in improving customer satisfaction through early and constant engagement to get a better understanding of the customer’s needs. Extensive experience in building and fostering strong relationships with a portfolio of strategic customer accounts. Recognized ability to adapt to new, fast paced environments, and work effectively in conflict resolution situations. Known for leading by example, being a productive, efficient and dependable cross-functional team member. Consistently selected to be a team member for contributions of expertise. HIGHLIGHTS • Performance Management• Improving Customer Success• Proficient Prospecting• Relationship Building• Strong leader and communicator• Excellent interpersonal and management skills• Strong ability to work in a fast paced environment• Process Improvement• Cross-functional Teams

Experience

1. Senior Customer Success Manager

   Dynatrace

   Oct 2022 — Present

Education

• IESA

  MBA, Business Administration and Management, General

  2003 — 2006