Cristina Pellerano
Senior Manager Business Systems Analysis @ Charles Schwab | Certified Agile Scrum Master, BA, & Product Owner
- Role
- Senior Manager Business Systems Analyst Thinkorswim Mobile at Charles Schwab
- Location
- Ann Arbor, MI, US
- LinkedIn followers
- 500 followers
About Cristina Pellerano
I am a certified Agile Practitioner with over a decade of expertise. I specialize in…
Experience
Senior Manager Business Systems Analyst Thinkorswim Mobile
Dec 2018 — Present · Ann Arbor, MI, US
Currently serving as liaison between the business community and the IT organization in order to provide technical solutions for Thinkorswim Mobile users.• Documenting complex business processes identifying opportunities for improvement and standardization; documentation of future state processes with clearly articulated benefits• Conducting process design sessions with stakeholders• Eliciting requirements from stakeholders and translate those into user stories for development teams• Acting scrum master for the technology team for planning, development, and testing• Troubleshooting and addressing issues during the product life cycle utilizing systems and data to resolve business challenges in the most effective, innovative, and productive manner• Identifying upstream and downstream impacts of system changes and collaborating across the organization to ensure process continuity and integrity leveraging project tracking software: JIRA, Confluence• Implementation and establishing performance metrics to identify process success & opportunitiesAdditional Projects: • Serving as subject matter expert providing direction to less experienced staff and training of junior analysts• Change Management Coordination for Releases
Education
University of Miami
Bachelor of Fine Arts (BFA), Theatre/Theater
1992 — 1997
University of Michigan - School of Information
Master’s Degree, Human Computer Interaction
2013 — 2015
Skills
- Teaching
- Public Speaking
- Business Analysis
- Agile Methodologies
- Management
- Event Planning
- Requirements Analysis
- Art Education
- Agile Testing
- Project Management
- Organization
- Human Computer Interaction
- Business Requirements
- Customer Service
- Design Documentation
- Confluence
- Microsoft Excel
- Art
- Social Networking
- Music
- Community Building
- Agile Application Development
- Operational Excellence
- Team Leadership
- Fine Art
- Social Media
- Aha! Product Management
- Blogging
- Performing Arts
- Research
- Requirements Gathering
- Photoshop
- Strategic Planning
- Project Planning
- Energetic Self-Starter
- Contemporary Art
- Nonprofits
- Agile Project Management
- Rally
- Interaction Design
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