Cristina Ward

About Cristina Ward

I love helping students and working professionals achieve their true potential through…

Experience

1. Corporate Trainer Trainer Ii - Microsoft Support Services

   Education At Work

   Oct 2017 — Present · Salt Lake City, UT, US

   Creates and Facilitates effective New Hire and Professional Development Instruction with a Blended Learning model- Employs strong Project Management and Team Building skills during our site launch and project ramps- Converts complex business processes into engaging learning activities so that new skills are acquired and performance is increased to achieve desired metrics- Ensures that agents maintain the knowledge and soft skills necessary to achieve high customer satisfaction ratings- Delivers side-by-side coaching and support to agents during training sessions and regular work phases- Gives constructive feedback to agents about their training status- Conducts knowledge assessments after every training- Works with our clients to ensure training material and concepts are kept up-to-date- Maintains an active presence on the production floor to positively effect attrition and employee performance- Participates in Employee Engagement plans to positivly impact moral and attendance

Education

• Broadview University

  Medical Office Management/Administration

  1996 — 1998

• The American College for the Applied Arts

  Merchandise Marketing

  1992 — 1994