Cristina Torres
Strategic Programs and Operations - S is for Speech -
- Role
- Strategic Programs Specialist - Customer Experience at Abbott
- Location
- Oakland, CA, US
- LinkedIn followers
- 500 followers
About Cristina Torres
I am a dedicated Project Manager with solid experience running complex programs in the…
Experience
Strategic Programs Specialist - Customer Experience
Sep 2024 — Present · Alameda, CA, US
At Abbott, I specialize in optimizing customer experience and analyzing customer journey data. My role involves supporting content management by creating, editing, and submitting internal FAQs documentation into our MLR software system. Additionally, I contribute to the development of VOC dashboards that track CX, NPS, and CSAT metrics, empowering stakeholders with data-driven insights to enhance our Continuous Glucose Monitor (CGM) offerings.
Education
De Anza College
Cad Green Design and ESL
2008 — 2009
ITCH II
Bachelor of Science (BS), Architecture
2000 — 2005
University of California, Berkeley
PM Certification, Project Management
2013 — 2014
Cañada College
Green Design, Design/Architecture and Literature
2009 — 2010
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